THANK YOU

Thank you for your continuing support, we would like to provide you with an update on our actions regarding COVID-19. As you know, after assessing the operational impact on the safety and wellbeing of our employees, and you our customer, we made the decision to temporarily cease trading on Monday 30th March across our branch network.

We kept two hubs open to supply products as we recognised that we play a vital part in the supply chain for our country’s essential services, this was supported by the Government guidance to the construction industry and tradespeople that they can continue to carry out essential and maintenance work.

UPDATE TO BRANCH NETWORK

• We have been working closely within Government guidance as it develops during this crisis.
• Alok Sharma, Secretary of state for business, energy and industrial strategy, has issued a statement asking that “we keep supply chains moving and key workers mobile, as well as to protect the economy as much as possible”.
• Alongside this request, in the last three weeks, we have continued to receive an increasing volume of enquiries from customers looking to source materials to complete projects.
• To this end we have reviewed and enhanced our operating guidelines in line with best practice. Please see our branch regulations below.

WE ARE HERE TO SUPPORT YOU

We know this is a difficult time for both our businesses and we are working hard to make sure that, although the situation maybe unusual, you can count on us. The number of requests for assistance from customers has grown to the point it now makes sense operationally to trial re-opening strategically located hubs and branches so that we can help customers complete projects and carry on trading. This selection of branches and hubs ensures that we can provide complete coverage for deliveries and enquiries across England and Wales with local collections available from the 20 branches within safety guidelines.

The list of hubs and branches re-opening is below. Initially, we will be following normal trading hours Monday to Friday. Branches will be offering a full service to customers, within social distancing guidelines as detail below in line with Government guidance.

22nd April:
Woking
Bristol Barton Hill
Swindon
Finchampstead

27th April:
Southampton
Lewes
Hanwell
Kentish Town
Park Royal
Croydon Lansdowne Road
Leatherhead
Cheam
Rayleigh
Romford (Oakwood)
Chingford
Sittingbourne
Northampton
Leeds School Yard
Manchester
Birmingham Tyseley

PROTECTING PEOPLE IN BRANCH

The safety and wellbeing of you and our colleagues remains our priority. We have been impressed with the way our employees have helped us to ensure we are able to safely provide you with the service you require. We are not asking any colleagues who are shielding or self-isolating to return to work.

NEW BRANCH OPERATING GUIDELINES

Our new health and safety measures are all based on Government guidance regarding social distancing for retail and logistics businesses. When visiting one of our branches please adhere to the following:

• Please try and pre-order on the phone number above. We are also still open to you if you haven’t pre-ordered.
• Once on site, whether you have pre-ordered or not, we will operate a 1-in-1-out service.
• Please follow the instructions on signs around the site, they are for your health & safety.
• Please always observe the 2-meter distancing, there are marks on the floor to help you.
• We have screens up at our counters, please stand 2-meters back from the counter area.
• There is hand sanitiser at the counters, please use it if you are handling cash.

Our ability to support our customers and colleagues will be monitored closely each week and we will update you regularly on any developments in our branch network.

We would like to thank you for your continuing support, we wish you and your families well.

Yours faithfully,

Ashley Chivers

Sales Director
SIG UK Exteriors

PREVIOUS COVID-19 UPDATES

30 March 2020
23 March 2020
19 March 2020
17 March 2020